Return Policy for ReverieFaces.com

1. General Return Policy for Products

• Returns are accepted within 30 days of the delivery date.

• To be eligible for a return, the item must be unused, in its original condition, and with all tags and packaging intact.

• Certain items, such as personalized or custom-made products, may not be eligible for return (see Section 4).

2. Return Process
a. Initiating a Return

• Contact our customer support team at hello@nexusofculture.com or via our website's support form with your order number and reason for return.

• Wait for return authorization before shipping the item back.

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b. Shipping the Item

• Customers are responsible for return shipping costs unless the item was damaged or incorrect upon arrival.

• Ship the item to the address provided in the return authorization email.

• Use a trackable shipping method to ensure the item reaches us safely.

3. Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 30 days to the original payment method.

• Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).

4. Non-Returnable Items
The following items are not eligible for return or exchange:

• Custom or personalized products.

• Intimate apparel (e.g., swimwear, undergarments) for hygiene reasons.

• Items marked as "final sale" at the time of purchase.

• Digital products, such as downloadable magazines.

5. Exchanges

• Exchanges are allowed for defective, damaged, or incorrect items.

• Contact customer support to arrange an exchange within 30 days of delivery.

• Availability of replacement items may vary based on stock.

6. Damaged or Defective Items
If you receive a damaged or defective item:

• Contact us immediately at hello@nexusofculture.com with a description and photos of the damage or defect.

• We will review the issue and arrange a replacement, refund, or other resolution as necessary.

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7. Marketplace-Specific Policies
For products purchased through third-party sellers on the Reverie Faces Marketplace:

• Each seller may have their own return policy, detailed on their product listing.

• Buyers must contact the seller directly to initiate a return.

• Reverie Faces Marketplace may assist in resolving disputes but is not responsible for seller-specific policies.